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Employee Assistance Program

If you or a family member need some extra support, the Employee Assistance Program (EAP) is here to help! Confidential, no-cost professional coaches, consultants, and counselors are available 24/7 to assist with any work, health, or life concern through TELUS Health One. Call 1-844-880-9142, visit the website, or use the TELUS Health One app to connect a counselor for the support you need now. The EAP can provide you with services related to issues both big and small. Whether it’s work-related or personal, simply contact the EAP to receive counseling and guidance right away

Click on the sections below for more information.

Your EAP is a confidential and voluntary support service that can help you take the first step towards change. Let us help you find solutions to the challenges you face at any age and stage of life. You and your immediate family members (as defined in your employee benefit plan) can access immediate and confidential support in a way that is best suited to your preferences, comfort level, and lifestyle.
You can access support by:
  • Calling toll-free at 1-844-880-9142
  • Downloading the free TELUS Health One App (Available on Apple and Android-based devices)
  • Visiting https://one.telushealth.com
The Website and App login details: Username: slb | Password: EAP
When Calling
  1. After calling (Support will be provided in relevant language, up to 200 languages):
  1. Press [1] = Immediate support needed (crisis support)
  2. Press [2] = Access EAP services, or reschedule appointments
  1. Proceed with the intake steps.
  1. A clinical assessment and needs analysis will be done to confirm your needs which could include:
  1. On-going counselling
  2. Self-directed counselling
  3. Work/life services & resources
  4. People Leader consultations
  5. Crisis support
  1. You will then be followed up with from the appropriate service provider. Depending on the type of service requested wait times will vary. On average, the wait time is 5 days to speak to a counsellor virtually for a non-crisis situation.
  1. Once you are finished with the services, please take the time to provide feedback on your experience.
There is no cost to you or your family to use your EAP, as the benefit is provided to you by SLB. Your EAP can provide a series of sessions with a professional and if you need more specialized or longer-term support, our team of experts can suggest an appropriate specialist or service that is best suited to meet your needs. While fees for these additional services are your responsibility, they may be covered by your provincial or SLB health plan.
Your EAP is completely confidential within the limits of the law. No one, including your employer, will ever know that you have used the program unless you choose to tell them.
Category Modality Amount of sessions Average duration of session
Clinical Counselling      
 Personal/emotional issues
  • Telephonic counselling
  • In-person counselling
  • Video counselling
  • E-counselling
  • Online group counselling
 Up to 6 sessions per case (on average participants use 3 - 4 sessions) 50 Minutes
 Family
 Work related
 Online group counselling
 Addiction related Self-directed resources N/A N/A
 Couples/relationships First chat N/A N/A
Focused Counselling Services      
 Depression Care Counselling Up to 10-12 sessions 50 Minutes
 Trauma Support (contact your HR to access)
WorkLife Services      
 Nutrition Telephonic consultation Up to 3 sessions per issue 50 Minutes
 Health Coaching
 Family Support (ie. Child or Elder Care)
Professional Advice Services      
 Legal Telephonic consultation Up to 1 sessions per issue 30 Minutes
 Financial
 Career
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