About 70% of typical walk-in clinic cases can be addressed via Lumino Health Virtual Care!

• Prescriptions and renewals
• Request blood work or a referral to a specialist
• Consult for minor conditions (allergies, UTI, infections, etc.)
• Ask questions related to your children’s health
• Consult the medical team for any questions related to stress, insomnia, depression and anxiety
• Obtain guidance to the appropriate health-care system resources when an in-person consultation is needed

The regular hours of the Lumino Health Virtual Care clinic in all Canadian time zones, local time, are:

• Monday to Friday, 8 a.m. to 8 p.m.
• Saturdays and Sundays, 10 a.m. to 4 p.m.

This step-by-step guide will help you, your spouse/partner and dependents get started with Lumino Health Virtual Care. Once you are set up, you’ll have convenient, unlimited and on-demand access to health-care professionals for you and your family.

1. Download the app from Google Play or the App Store on your smartphone. You can also register online on your desktop at luminovc.dialogue.co (if signing up on your desktop, any browser except Internet Explorer will work)
2. Click on ‘Create your Account’
3. Enter your Name, Date of Birth, and relevant information. Ensure your personal information entered matches that on your Sun Life Account. Please use a personal and not an SLB email address to setup your account
4. Choose a strong unique password. Your password should have at least 8 characters and 3 of the following 4 types of characters: a lower-case letter, an upper-case letter, a number and a special character (such as !@#$%^&*)
5. Click ‘Sign Up’
6. You will receive a verification email; please click the link in the email to verify your email
7. Carefully read and consent to Dialogue’s terms of use and privacy policy
8. Follow the instructions to finish creating your account
9. Complete your profile and invite your spouse/partner and children under “Profile” > “Family”

For registration support please email Lumino Health Virtual Care’s support team at sunlife-support@dialogue.co.

• Your personal health data belongs to you. While Lumino Health Virtual Care will communicate basic information (with your consent) for lab tests and prescriptions, only you have the power to request that your personal file be shared outside of Lumino Health Virtual Care with non-Lumino Health Care Team Members.

• Lumino Health Virtual Care will only use secure methods to communicate information:

- End-to-end encrypted Dialogue platform

- Fax

• Lumino Health Virtual Care operates a strict need-to-know policy. Only Lumino Health Care Team members directly involved in delivering your care are permitted to consult your file. Access to the Care Team is also tightly controlled.

• The Lumino Health Virtual Care Team practices safe medicine and is required to adhere to strict guidelines. Every member is regularly reviewed by Dialogue’s internal Clinical Quality Auditor to ensure best in-class quality of care.