Easy Access to Quality Care
Connect with doctors and specialists online for convenient, timely support.
Easy Access to Quality Care
Connect with doctors and specialists online for convenient, timely support.
Virtual Health Care
Employees and their eligible dependents have access to Sun Life’s Virtual Care, by Dialogue. Sun Life’s Virtual Care provides virtual “walk-in” service to connect employees and their dependents with local medical professionals, including nurses, doctors, from the comfort and safety of their own home for punctual health problems (flu, allergies, etc.), any stress-related questions, minor emergencies, blood work requests, prescription renewal, medication delivery, and much more!
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Click on the sections below for more information.
What is Sun Life's Virtual Care?
Sun Life’s Virtual Care gives you access to healthcare professionals via mobile or web app. You will be able to chat with a nurse for any questions related to your health or consult a doctor via a secure video if a diagnosis or prescription is required, completely free of charge. You can also consult other health professionals (e.g. nutritionists) for an additional fee that may be covered by insurance.
- Prescriptions and renewals
- Request blood work or a referral to a specialist
- Consult for minor conditions (allergies, UTI, infections, etc.)
- Ask questions related to your children’s health
- Consult the medical team for any questions related to stress, insomnia, depression and anxiety
- Obtain guidance to the appropriate health-care system resources when an in-person consultation is needed
When and Where Can I Use the Service?
- Monday to Friday, 8 a.m. to 8 p.m.
- Saturdays and Sundays, 10 a.m. to 4 p.m.
How to Register?
- Download the app from Google Play or the App Store on your smartphone. You can also register online on your desktop at luminovc.dialogue.co (if signing up on your desktop, any browser except Internet Explorer will work).
- Click on ‘Create your Account’
- Enter your Name, Date of Birth, and relevant information. Ensure your personal information entered matches that on your Sun Life Account. Please use a personal and not an SLB email address to setup your account.
- Choose a strong unique password. Your password should have at least 8 characters and 3 of the following 4 types of characters: a lower-case letter, an upper-case letter, a number and a special character (such as !@#$%^&*).
- Click ‘Sign Up’
- You will receive a verification email; please click the link in the email to verify your email
- Carefully read and consent to Sun Life’s Virtual Care terms of use and privacy policy
- Follow the instructions to finish creating your account
- Complete your profile and invite your spouse/partner and children under “Profile” > “Family”
How does Sun Life's Virtual Care Ensure Patient Privacy and Confidentiality?
It’s your data!
- Your personal health data belongs to you. While Sun Life's Virtual Care will communicate basic information (with your consent) for lab tests and prescriptions, only you have the power to request that your personal file be shared outside of Sun Life's Virtual Care with non-Sun Life's Virtual Care Team Members.
Secure Channels of Communication
- Sun Life’s Virtual Care will only use secure methods to communicate information:
- End-to-end encrypted Dialogue platform
- Fax
Restricted Access
- Sun Life's Virtual Care operates a strict need-to-know policy. Only Sun Life's Virtual Care Team members directly involved in delivering your care are permitted to consult your file. Access to the Care Team is also tightly controlled.
Holding People Accountable
- The Sun Life's Virtual Care Team practices safe medicine and is required to adhere to strict guidelines. Every member is regularly reviewed by Dialogue’s internal Clinical Quality Auditor to ensure best in-class quality of care.
