Resource

Contact Information

Support Type

SLB Canada Benefits Centre

Call 1-855-557-5222

Monday through Friday, from 8 a.m. to 5 p.m. ET.

• General Benefits information
• Enrollment support
• Coordination of benefits

Flex Benefits Enrollment

Visit Flex Benefits Enrollment

• Enroll in your Flex benefits
• Life Event changes
• Designate your beneficiaries for insurance
• View your enrollment choices
• View your Total Rewards Statement
• Access the single sign-on to your Sun Life account

Enterprise Service Management Portal (ESM)

Visit ESM

• SLB’s employee support platform
• View common FAQs
• Submit a support ticket for help with personal benefits questions or issues

Sun Life

Visit Sun Life, call 1-866-896-6976
Monday to Friday, 6 a.m. to 6 p.m. ABT, or
Download the “my Sun Life” mobile app

Contract numbers:

• Retirement and Savings Plan - 19739
• Health and Dental – 150939
• Basic and Optional Life Insurance – 103039
• Health Spending Account – 150939
• Personal Spending Account – 151039
• Wellness Personal Spending Account – 152260

• View and update your Retirement and Savings Plan, enroll in products, select investments options, and designate beneficiaries
• View health and dental claims, claims status, and coverage support or general benefits questions
• Use the website to view your account online, submit online claim, and use the drug look-up tool
• Use the “my Sun Life” mobile app for quick access to your accounts and coverage card
• Contact Sun Life directly for any questions related to your Retirement and Savings and Health related benefits

Industrial Alliance (Coverage ends December 31, 2026)

Call 1-800-266-5667,
Monday to Friday: 7:30 a.m. to 5:30 p.m. ABT.

Contract numbers:

• Basic Accidental Death and Dismemberment (AD&D) Insurance - 100011489
• Optional Accidental Death and Dismemberment Insurance - 100011496
• Optional Critical Illness Insurance - 100013286

• Questions related to AD&D or Critical Illness Insurance coverage or claims

AIG (New Carrier for January 1, 2027)

Contact aigcanada.ah@aig.com with general inquiries

Contract numbers:

• Basic AD&D Insurance - 9430746
• Optional AD&D Insurance - 9430747
• Optional Critical Illness Insurance - 9430745

• Contact for questions related to AD&D or critical illness insurance coverage or claims

Global Excel Management (GEM)

For 24/7 Emergency medical assistance while traveling, call: 1-800-511-4610 in the U.S. and Canada; 1-519-514-0351 from anywhere else.

• Contact if you need support to start an emergency medical claim or for emergency medical assistance while traveling out of the province or country

GreenShield (previously Kii Health)

Call 1-877-305-9551, Monday to Friday, 6:30 a.m. to 5:00 p.m. ABT.

• Contact if you need to start a short-term disability claim

TELUS Health

Call 1-877-847-4525 or visit one.telushealth.com for 24/7 support

• Contact to access the Employee Assistance Program (EAP)
• Use the username "slb" and password "EAP" to access the TELUS Health One website and mobile app.