Resource

Contact Information

Support Type

SLB Canada Benefits Call Centre

Call 1-866-557-5222

Monday to Friday, 6:30 a.m. to 3:00 p.m. MT.

• General Benefits information.
• Enrollment support.
• Coordination of benefits.

Flex Benefits Enrollment

https://slb.seb-admin.com/home

• Enroll in your Flex benefits.
• Life Event changes.
• Designate your beneficiaries for insurance.
• View your enrollment choices.
• View your Total Rewards Statement.
• Access the single sign-on to your Sun Life account.

Enterprise Service Management Portal (ESM)

Visit
ESM Canada Employee Benefit Support and Resources
or
https://esm.slb.com/esc

• SLB’s employee support platform.
• View common FAQs.
• Submit a support ticket for help with personal benefits questions or issues.

Sun Life

Visit https://www.mysunlife.ca, call 1-866-896-6976 Monday to Friday, 6 a.m. to 6 p.m. MT, or Download the “my Sun Life” mobile app Contract numbers:

• Health and Dental – 150939
• Basic and Optional Life Insurance – 103039
• Health Spending Account – 150939
• Personal Spending Account – 151039
• Wellness Personal Spending Account – 152260

• View and update your Retirement and Savings Plan, enroll in products, select investments options, and designate beneficiaries.
• View health and dental claims, claims status, and coverage support or general benefits questions.
• Use the website to view your account online, submit online claim, and use the drug look-up tool.
• Use the “my Sun Life” mobile app for quick access to your accounts and coverage card.
• Contact Sun Life directly for any questions related to your Retirement and Savings and Health related benefits.

Industrial Alliance

Call 1-800-266-5667,
Monday to Friday: 7:30 a.m. to 5:30 p.m. MT.

Contract numbers:

• Basic Accidental Death and Dismemberment (AD&D) Insurance - 100011489
• Optional Accidental Death and Dismemberment Insurance - 100011496
• Optional Critical Illness Insurance - 100013286

• Questions related to AD&D or Critical Illness Insurance coverage or claims.

Global Excel Management (GEM)

For 24/7 Emergency medical assistance while traveling, call: 1-800-511-4610 in the U.S. and Canada; 1-519-514-0351 from anywhere else.

• Contact if you need support to start an emergency medical claim or for emergency medical assistance while traveling out of the province or country.

Kii Health

Call 1-877-305-9551, Monday to Friday, 6:30 a.m. to 5:00 p.m. MT.

• Contact if you need to start a short-term disability claim.

TELUS Health

Visit one.telushealth.com, call 1-844-880-9142, or Download the TELUS Health One mobile app (Username: slb | Password: EAP).

• Access the Employee Assistance Program (EAP) 24/7 for confidential support.